Information we collect

When you register, submit a requirement, or apply as a strategic partner, we collect the details you provide directly — contact name, company, email, phone, delivery/manufacturing location, and the commercial details of your requirement or offering. We do not collect information from third parties about you.

How we use it

To operate the marketplace: matching buyer requirements to approved suppliers, preparing quotations, processing orders, coordinating dispatch and delivery, and communicating with you about your account and orders. We do not sell your information to third parties.

Confidentiality between parties

Buyers and suppliers do not see each other's confidential commercial information through DRIPCHEM unless explicitly agreed. Supplier identity, cost, and DRIPCHEM's margin are not disclosed to buyers. Buyer contact details are shared with a supplier only as needed to fulfil a confirmed order.

Payments

This platform is currently operating as a controlled commercial pilot. No third-party payment gateway is connected — settlement currently happens by invoice/credit terms outside automated card or UPI processing. This section will be updated if and when a live payment processor is integrated.

Data retention

We retain account, requirement, and order records for as long as your account is active and as needed to meet legal, accounting, and audit obligations.

Your rights

You may request access to, correction of, or deletion of your personal information by contacting us through the Contact page. We will respond within a reasonable time.

Contact

Questions about this policy can be directed to the DRIPCHEM team via the Contact page.